During invoice processing, an invoice may be marked as an issue and unable to be processed for a variety of reasons.
Common reasons include:
Missing pages: The invoice does not include all required pages for processing.
Missing details: Key information is missing, such as the vendor name, line items, or visible totals. This can also occur if the invoice is too blurry or cut off.
Not an invoice: The document is not an invoice or receipt (e.g., a statement or account summary).
When an invoice is marked as an Issue:
You will receive an email with details about the invoice and the issue reason
The invoice will appear with an Issue status in opsi
When you open the invoice, a note will appear at the top explaining the issue.
Resolving Issues
If you believe the document was incorrectly flagged, you can click “Reprocess” to attempt processing again.
